Effective Date: 18 June 2026 | Version 1.0
This Cookie Policy explains how Orbio ITSM Platform (Pty) Ltd ("Orbio", "we", "our", "us") uses cookies and similar technologies when you visit our website and use our platform. This policy is provided in accordance with the Electronic Communications and Transactions Act 25 of 2002 (ECT Act) and the Protection of Personal Information Act 4 of 2013 (POPIA).
Cookies are small text files that are placed on your computer or device when you visit a website. They are widely used to make websites work efficiently, to provide information to website owners, and to improve the user experience. Cookies can be "persistent" (remaining on your device until deleted) or "session-based" (deleted when you close your browser).
Orbio uses only essential cookies that are strictly necessary for the operation of our platform. These cookies do not require your consent under POPIA because they are essential for the service you have requested.
| Cookie | Purpose | Type | Duration |
|---|---|---|---|
| Session Cookie | Maintains your authenticated session across page loads. Required for the platform to function. | Session | Until browser is closed |
| CSRF Token | Protects against cross-site request forgery attacks on form submissions. | Session | Until browser is closed |
| Consent Cookie | Records your cookie consent preferences so we do not prompt you repeatedly. | Persistent | 90 days |
| Auth Token | Stores your JWT authentication token for API requests. Only set on orbio.africa domains via httpOnly cookie. | Session | 24 hours |
Orbio does not currently use any analytics cookies. We do not use Google Analytics, Facebook Pixel, or any third-party analytics tracking tools. If this changes in the future, we will update this policy and obtain your explicit consent before deploying any analytics cookies, as required by POPIA.
Orbio does not currently use any marketing or advertising cookies. We do not track your browsing activity across websites or serve targeted advertisements. If this changes in the future, we will update this policy and obtain your explicit consent before deploying any marketing cookies.
Orbio does not embed third-party content that sets cookies on your device. Our platform is self-contained and does not load external scripts or resources that set cookies, with the exception of Google Fonts (which does not set cookies) for typography.
You can control and manage cookies through your browser settings. Most browsers allow you to:
Note that disabling essential cookies may prevent the Orbio platform from functioning correctly, as session and authentication cookies are required for login and security.
Browser-specific instructions:
Under POPIA, consent is required for the processing of personal information, including via non-essential cookies. Since Orbio uses only essential cookies that are strictly necessary for the service, explicit consent is not required for these cookies. However, we display a cookie banner to inform you of our cookie usage and to provide transparency.
If we introduce non-essential cookies in the future, we will update this policy and obtain your explicit opt-in consent before deploying them.
We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Material changes will be communicated via the platform or by email. The "Effective Date" at the top of this policy indicates when it was last revised.
If you have any questions about our use of cookies, please contact our Information Officer:
Information Officer: Jody-Lee Sias
Email: paia@orbio.africa
You may also lodge a complaint with the Information Regulator if you believe your rights under POPIA have been violated:
Information Regulator (South Africa)
Website: www.inforegulator.org.za
Email: enquiries@inforegulator.org.za
Phone: +27 (0)10 023 5200
Address: Salu Building, 33 Hoofd Street, Pretoria, 0001