Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Orbio ITSM platform, website, and related services (collectively, the "Service"). By using the Service, you agree to be bound by these Terms.

1. Acceptance

By creating an account or accessing the Service, you represent that you have read, understood, and agree to be bound by these Terms. If you are accepting on behalf of an organization, you represent that you have the authority to bind that organization.

2. Account Registration

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must provide accurate, current, and complete information during registration and promptly update it as needed.

3. Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws
• Attempt to gain unauthorized access to any part of the Service or other accounts
• Interfere with or disrupt the integrity or performance of the Service
• Transmit malware, viruses, or any malicious code
• Use the Service to store or transmit content that is illegal, harmful, or infringes on others' rights
• Reverse engineer, decompile, or extract the source code of the Service

4. Data Ownership

You retain full ownership of all data, content, and materials you submit to the Service ("Your Data"). We claim no intellectual property rights over Your Data. You grant us a limited license to process Your Data solely as necessary to provide the Service.

5. Service Level

We strive to maintain 99.9% uptime for the core platform. The Service is provided "as is" without warranties of any kind, either express or implied. We reserve the right to perform maintenance that may temporarily affect availability.

6. Limitation of Liability

To the maximum extent permitted by law, Orbio shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount paid by you for the Service in the twelve months preceding the claim.

7. Termination

We may suspend or terminate your access to the Service for violation of these Terms or for extended inactivity. Upon termination, your data will be deleted within 30 days unless otherwise required by law. You may terminate your account at any time through the platform.

8. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or platform notification. Continued use of the Service after changes constitutes acceptance of the revised Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.

10. Contact

For questions about these Terms, contact legal@orbio.io.