IT service management for South African teams

Every ticket. Every asset. Every workflow.

Full ITIL-aligned service desk with SLA tracking, change management, and browser-based remote control — built for MSPs and SMBs who need things to just work.

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Multi-workspace service desk

Multi-workspace support with role-based access, real-time SLA breach detection, and a full audit trail. No client software needed for remote sessions — it runs in the browser.

  • SLA policies with automatic escalation
  • Change and problem management built in
  • Tamper-proof activity logging
  • Remote device control without installing anything
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orbio — service desk
12
Open Tickets
87%
SLA Compliance
3
Unassigned
4.8
Avg CSAT
INC-089 — VPN auth failureHigh
INC-088 — Email NDR failuresCritical
SRQ-045 — Laptop setupPending

ITSM features

The service desk core of the Orbio platform.

01
Ticket Management
ITIL-aligned ticketing with SLA timers, priority escalation, approval workflows, and linked incident tracking.
ITSM SLA Workflow
02
SLA Management
Define SLA policies per workspace and priority. Real-time breach detection, automatic escalation, and compliance reporting.
ITSM Escalation
03
Automation Engine
Build no-code automation rules with conditional triggers and multi-step actions. Auto-assign, auto-respond, auto-escalate.
ITSM CRM No-code
04
POPIA Compliance
Built-in consent tracking, data subject requests, breach notification, and encryption. Full South African compliance.
Compliance POPIA PAIA

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No credit card required. Billed annually in ZAR. Cancel anytime during the trial.

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