IT service management & CRM for South African teams

Your service desk, pipeline, and compliance — in one place.

Orbio replaces the separate tools you stitch together for tickets, leads, and POPIA compliance. Built for MSPs and SMBs who need things to just work.

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Open tickets — Acme Manufacturing Live

INC-089 VPN auth failure on remote site

2m agoCritical

INC-088 Email NDR failures — 3 users affected

14m agoHigh

SRQ-045 New laptop setup — A. Osei

1h agoMedium

SRQ-044 Quarterly antivirus update — all workstations

3h agoLow

500+

Seat capacity

50+

API endpoints

99.9%

Uptime SLA

<2s

Response time

Two products. One platform.

Run your service desk and your sales pipeline in the same system — or start with the one you need today.

IT Service Management

Every ticket. Every asset. Every workflow.

ITIL-aligned ticketing with SLA timers, change management, and browser-based remote control — no client software required.

SLA policies with automatic escalation
Change and problem management built in
Tamper-proof activity logging
Remote device control from the browser

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Customer Relationship Management

Every lead. Every deal. Every relationship.

Kanban pipelines, automated lead scoring, and email sync with a full POPIA consent trail on every contact.

Drag-and-drop deal pipeline with forecasting
Automated lead scoring and assignment rules
Gmail and Outlook sync with open tracking
Consent tracking for POPIA compliance

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Platform Features

Everything your team needs, without the bloat you don't.

Ticket Management

ITIL-aligned ticketing with SLA timers, priority escalation, approval workflows, and linked incident tracking.

ITSM SLA Workflow

Deal Pipeline

Kanban pipeline with drag-and-drop stages, deal values, probability tracking, and revenue forecasting.

CRM Forecasting

POPIA Compliance

Built-in consent tracking, data subject requests, breach notification, and encryption. Full South African compliance.

Compliance POPIA PAIA

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Pay per agent. Scale without limits.

ITSM from R1,990 per agent/year. CRM from R1,490. Combined from R2,790. Website packages from R1,500 once-off build. 7-day free trial on all plans — no credit card required, billed annually in ZAR.

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Why South African teams choose Orbio

Locally registered

Orbio (Pty) Ltd, registered in South Africa.

POPIA-native

Consent records, PAIA support, and data subject request handling built in.

ZAR pricing

Transparent per-seat pricing in rands. 7-day free trial, no credit card required.

Local support

Talk to a real person weekdays on 060 185 0521.